What if my flight is delayed?
We track your flight in real-time and only assign your pick-up after the flight has taken off
from its origin. We will be waiting for your arrival.

 

Do you provide car seats?
Your booking depends on whether or not car seats are provided. We only offer child
restraint seats for private and VIP booking reservations. 

 

Do you allow pets?
Yes, we do but with certain stipulations.
All animals – excluding service animals – must be kenneled to travel on our vehicles.
Pets under 25 lbs are permitted in lap carrier.
Pets over 25lbs must be kenneled and reserved as a PRIVATE transfer. 

 

What if I miss my flight?
You should notify our customer service via email, Imperialluxurys@gmail.com immediately with your new
flight details to arrange the pickup

 

What happens if I lose or leave items in the vehicle?
We recommend that you call customer service immediately at (721) 580-2368. Imperial Luxury
Services are not responsible for guests’ personal possessions. We do our best to return items
(if found), but we will not assume responsibility for lost, damaged, misplaced, or stolen
items. Any charges incurred in returning left-behind items must be paid for by the owner.

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Do we have to make a deposit for transfers or tours?
Yes, a deposit of 50% is required for all bookings or full payment for some short transfers.

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What is the company cancelation policy?
Customer cancellations are to be received within 3 days of their tour/transfer date.
Cancellations made less than 3 days in advance will be charged the full amount. Should mitigating circumstances such as an act of God or flight / Cruise

cancellation), a full refund will be rewarded.

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Will we return to the ship on time?
Yes, this is a worry-free excursion and you are guaranteed a timely return to the ship
to board.

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What does local time mean?
Between the first week of November to the first week in March, some ships observe
Daylight saving time which is one hour behind while other ships stay on
Standard Time.
Imperial Luxury operates on Local Time so we might be one hour ahead of your ship time. Please confirm your times by checking www.worldtimeserver.com before leaving the ship in order not to miss your tour.

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Where is the pickup point for our tour?
Cruise passengers should meet at the EDC Lot.
Hotel guests will be picked up in the lobby of their respective hotels and stay-over guests will be picked up at the agreed meeting point

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What language will be spoken during the tour/transfers?
Our tours can be offered in English and French, Please make this known during the booking.

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Are the tour guides/drivers allowed to receive tips after the tour?
A tip is a thank you and a token of appreciation for doing a great job.

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Are the vehicles air-conditioned?
Yes, all vehicles are fully air-conditioned.

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Are the vehicles equipped to handle walkers and wheelchairs?
Yes, we can handle walkers, wheelchairs (foldable), and scooters depending on factors. Please make this known during the booking process

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Are your vehicles equipped to handle baby car seats?
Yes, they are equipped to handle baby car seats and can offer them upon request. Please make this known during the booking process

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Do you accept Euro currency to pay for the balance of the tour?
Yes we do

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When is the balance for the payment due?
The balance is due before the departure of the tour/ transfers.

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What are the departure times for the tours?
Between November 1 - March 31 - the tour departs the port at 9:00 AM
Between April 1 - October 31 - the tour departs the port at 9:30 AM

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Are there restroom breaks on the tour?
Yes there are several options for restroom breaks on our tours

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How do I pay for restaurants on the beach and other places?
Most restaurants accept credit /debit cards. But please also walk with cash for those not offering this option. We suggest you inquire before you place your orders.

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What is the rate for children?
Children 0-4 years pay half price. Children 5 years and older pay full price. Parents with car seats/booster seats pay full prices. Car seats and boosters are available at extra costs.
Please request the car/booster seat when making your reservations.

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What is your refund policy?

Your deposit or payment will be refunded if the ship fails to dock at the port on St. Marten. If the ship docks and the client is a no-show for the tour, the deposit or payment will not be refunded.
Imperial Luxury Services will refund the deposit or full amount paid by the customer up to 3 business days prior to the tour day. No refund will be given after the 3 days except if conditions make it impossible for the cruise ship to dock and disembark passengers if your flight is canceled, or if Imperial Luxury Services cancels the tour due to
equipment problems or acts of God.

 

There will be No refund of the deposit or full payment if
the client is a No show on the date and the time of the tour.

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How and when do we pay?
You will be required to make a 50% deposit with your reservation. The balance will be due before the tour begins. We accept cash (US dollars. Euros) and credit cards on the day of the tour. We also accept full payment for the tour. If you wish to make a full payment you can do so
through the payment information provided

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Is the information provided to Imperial Luxury Services shared with third

parties?
We do not share your information with any third parties, your information is secure with us.

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Are our personal belongings safe in the vehicle?
We have trustworthy drivers so you are free to leave your items in the vehicle.

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Can't find your question, please feel free to contact customer support.